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Password Reset or Account Setup Email Expired / Not Working

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  • Visit
  • Click "Forgot password"
  • Enter the requesters email address, press "Send reset password email"
  • If you get a success message, the email has been sent
  • If you get a failed message, the email hasn't been sent. This is usually because it's not the email address we hold for the farmer - so ask what email address they signed up to the scheme with.
  • Once you've sent the email successfully there's a macro in ZenDesk called "Resent password reset email". That will fill in a lot of fields for you, along with a message.

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